everything you need to know about getting untaintd from us to you.
we aim to prepare and dispatch orders within 1–2 working days.
orders placed on weekends or uk bank holidays will begin processing on the next working day.
during particularly busy periods, launches or promotions, processing may occasionally take a little longer.
once dispatched, standard uk delivery typically arrives within 3–4 working days while express uk delivery takes 1-2 working days.
delivery estimates begin from the date your order is dispatched, rather than the date it is placed.
while we do our best to make sure orders arrive within the estimated timeframe, occasional carrier delays can happen and are outside our direct control.
free uk delivery - all orders over £40
standard uk delivery - £3.95
express uk delivery - £5.95
your final delivery cost will always be shown at checkout before payment.
yes. once your order has been dispatched, we'll send a shipping confirmation email with tracking information where available.
tracking can sometimes take a little time to update after the carrier first receives your parcel.
if you've entered the wrong delivery address, contact us as soon as possible.
we'll do our best to update it before your order is dispatched, but once an order has been handed to the carrier, we may not be able to change or redirect it.
please check your delivery details carefully before completing your order.
if your estimated delivery window has passed, check your tracking information first for the latest update.
if your parcel still hasn't arrived or the tracking hasn't updated for an unusual amount of time, contact us at hello@untaintd.com with your order number and we'll look into it for you.
if your order arrives damaged, or you believe it has been lost in transit, contact us at hello@untaintd.com as soon as possible with your order number.
for damaged deliveries, please include clear photographs of the parcel and affected product so we can resolve the issue as quickly as possible.
your statutory rights are not affected.
if we've made a mistake with your order, contact us at hello@untaintd.com with your order number and a photograph of what you received.
we'll make it right.
currently, we only ship within the united kingdom.
we'd love to take untaintd further. international delivery is something we're working towards.
we're here if you need us.
if there's anything we haven't answered, get in touch and we'll be happy to help.