these terms explain the conditions that apply when you use our website or purchase products directly from us.
by using this website or placing an order, you agree to these terms.
nothing in these terms affects your statutory rights as a consumer.
this website is operated by dc empire ltd., trading as untaintd.
company registration number: 14861135
registered office: 20-22 wenlock road, london, n1 7gu
email: hello@untaintd.com
references to “untaintd”, “we”, “us” or “our” throughout these terms refer to the business identified above.
you may use our website for lawful, personal purposes.
you must not misuse the website, attempt to interfere with its security or operation, introduce malicious software, or use its content in a way that infringes our rights or the rights of another person.
we may update, change or temporarily withdraw parts of the website where reasonably necessary.
we take reasonable care to describe and display our products accurately.
because screens and devices display colours differently, packaging, colour and appearance may vary slightly from how a product appears online.
we may occasionally make minor changes to products, packaging or presentation, including where required for regulatory, manufacturing or availability reasons, provided those changes do not materially alter the product you ordered.
product information on this website is provided for general skincare and cosmetic purposes and is not medical advice.
when you place an order, you are making an offer to purchase the products shown in your basket.
after receiving your order, we will send an order confirmation to the email address you provided.
a contract between you and us is formed once we accept your order.
we may decline or cancel an order where reasonably necessary, including where:
if we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
all prices are displayed in the currency shown on the website and include applicable taxes where required.
delivery charges, where applicable, will be shown before you complete your purchase.
we accept the payment methods displayed at checkout.
payment must be authorised before an order can be processed.
if a price has been displayed incorrectly due to an obvious error, we are not required to supply the product at that incorrect price. if payment has already been taken, we will contact you and provide a refund if the order cannot proceed.
delivery options, estimated times and charges are shown at checkout and explained further in our shipping + delivery policy.
we aim to dispatch and deliver orders within the timeframes provided, but delivery estimates are not guaranteed where delays are caused by circumstances outside our reasonable control.
unless another timeframe has been agreed with you, UK consumer rules generally require goods bought at a distance to be delivered without undue delay and within 30 days.
please make sure the delivery information you provide is complete and accurate.
if you need to change or cancel an order before it has been dispatched, contact us as quickly as possible.
we will do our best to help, but we cannot guarantee that an order can be changed once processing has begun.
your legal cancellation rights for online purchases are explained in our returns & refunds policy.
for most distance purchases, consumers generally have 14 days from delivery to tell the retailer they wish to cancel, subject to applicable exceptions.
returns, refunds and our voluntary untaintd promise are governed by our returns + refunds policy.
nothing in that policy or these terms limits your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
UK consumer law provides rights and remedies where goods are faulty or do not match what was agreed.
if a product arrives damaged, faulty, incorrect or is not as described, contact us as soon as reasonably possible.
please include your order number and, where helpful, photographs showing the issue.
we will deal with the matter in accordance with your statutory rights.
our products are cosmetics and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
information on our website, packaging, social media or other marketing channels is provided for general information only.
skin is individual, and results can vary from person to person.
you should always use products in accordance with the instructions provided and discontinue use if you experience an unwanted reaction.
if you have a medical condition, known allergy or concern about whether a product is suitable for you, seek appropriate professional advice before use.
ingredient information is provided on our website and product packaging.
formulations may occasionally be updated, so if you have a known allergy or sensitivity, always check the ingredient list on the physical product you receive before use.
it is your responsibility to review ingredient information where you know you have particular sensitivities or allergies.
this does not limit any rights you may have where a product is faulty, unsafe or incorrectly described.
the untaintd name, branding, website design, photographs, graphics, written content, product imagery and other material published on this website belong to us or are used by us with permission.
you may view and use the website for personal, non-commercial purposes.
you may not reproduce, copy, distribute, sell, commercially exploit or substantially modify our content without our prior written permission, except where permitted by law.
our website may contain links to third-party websites, payment services or platforms.
we are not responsible for the content, availability or privacy practices of third-party websites that we do not control.
where you purchase an untaintd product through a third-party marketplace rather than directly from untaintd.com, the marketplace's applicable ordering and transaction processes may also apply.
we do not exclude or limit liability where it would be unlawful to do so.
in particular, nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or your statutory rights concerning faulty or misdescribed goods. UK consumer terms cannot lawfully remove those protections.
we are not responsible for losses that were not reasonably foreseeable when the contract was made or for losses arising from your use of our products for business or commercial purposes where you purchased as a consumer.
we are not responsible for delays or failures caused by events outside our reasonable control.
this may include significant carrier disruption, severe weather, industrial action, infrastructure failures or other events that reasonably prevent us from performing our obligations.
where this happens, we will take reasonable steps to minimise the effect on your order.
we process personal information in accordance with our privacy policy.
our use of cookies and similar technologies is explained in our cookies policy.
we may update these terms from time to time to reflect changes to our business, website, products or legal requirements.
the terms that apply to an order are those in effect when the order is placed.
the latest version will always be published on this page with the date it was last updated.
these terms are governed by the laws of England and Wales.
if you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the law applicable where you live.
nothing in these terms prevents you from exercising any rights you have to bring proceedings in an appropriate court.
if you have a question about these terms or an order placed through our website, contact us at:
hello@untaintd.com
or use our contact page.